You may want to keep your knowledge base private and only share it with specific people. In these cases, Helpjuice allows you to make your knowledge base accessible only via an encrypted URL. This ensures that your content stays hidden from the public and can only be viewed by those who have the secure link.

In this article, you’ll learn:

• How to enable access via encrypted URL
• How to share the encrypted URL securely
• Best practices for keeping your KB private

Enabling Access via Encrypted URL

• Click on your Profile Picture > Settings.
• Access the Accessibility & Privacy section.
• Turn on Accessible only via encrypted URL.
• Click Save Changes.
• Share the encrypted link generated.

Sharing the Encrypted URL

You can share the encrypted link with teammates, partners, or clients who need access.

• Anyone without the link will not be able to access your knowledge base - a 404 page will be displayed.
• If you want to stop sharing access, you can generate a new encrypted URL.

Regenerating The Encrypted Link

If you gave the link to the wrong person, all you have to do is click Regenerate Token and the old link you gave to the wrong person will no longer be valid and your knowledge base won't be accessible if someone tries to re-use the old URL token.

Best Practices

• Keep the link secure: Only share it with people you trust.
• Regenerate if compromised: If you suspect the URL has been shared too widely, regenerate it in your settings.