Troubleshooting: Missing glossary terms or definitions on article body.
Learn how to identify and resolve cases of missing glossary terms or definitions from article bodies.
Written by Guilherme Arantes
Updated at March 2nd, 2023
If glossary terms are not being highlighted on the article body, or if the definition of the terms is not being displayed on hover, it could be due to a missing line of code or attribute in the KB.
To enable the glossary feature, the following code should be present on your Knowledge Base:
On the main layout file:
<link rel="stylesheet" href="/knowledgebase.css">
<script src="/knowledgebase.js" defer></script>On the container for the article body:
data-controller="glossary" data-glossary-url-value="/glossary_terms.json"If you are not sure how to check the code or have any concerns, you can submit a customization request from your Dashboard (Customize > Request Expert Customization) and the support team will assist you in resolving the issue.