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Creating & Editing Article Templates

Learn how to streamline content creation with custom Article Templates

Written by Amanda Stançani

Updated at September 30th, 2025

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Templates in Helpjuice let you standardize the look and feel of your knowledge base articles. Instead of formatting each article from scratch, you can rely on templates to maintain brand consistency, improve efficiency, and ensure your documentation always looks polished and professional.

In this article, you’ll learn:

  • What article templates are and why they matter
  • How to create a new template
  • How to edit existing templates
  • The benefits of using templates for your knowledge base

What Are Article Templates?

Templates are pre-set formats that define how your articles appear. They can include:

  • Typography: fonts, sizes, and colors
  • Layout: headers, spacing, and structure
  • Branding elements: logos, colors, and design choices

By using templates, you ensure every article aligns with your company’s style, making your knowledge base consistent and easy to navigate.

Benefits of Using Templates

  • Consistency: Every article looks professional and on-brand
  • Efficiency: Writers focus on content, not formatting
  • Flexibility: Easily update branding across all articles in one step
  • Better user experience: Readers find articles easier to read and navigate

How To Create an Article Template

From the Article Templates Section

You can easily create, edit, and manage your templates directly in the Article Templates section. Here's how:

  1. Access Your Dashboard.
  2. Click on the Article Templates section.
  3. If you don't have any templates, you'll see the editor where you can create it
  4. If you already have templates and want to create another one, click on New Article Template +
 
 

From the Article Editor

If you already have an article that you’d like to turn into a template:

  1. Open the article editor
  2. Click on the More actions […] menu on the top right corner > Save as Template.
  3. Give your template a name, and save it.
 
 

Collaborators and Draft Writers cannot create articles templates and they can only create articles from existing templates.

 

How to Create an Article from a Template

There are two ways to create an article from a template:

From the Article Templates Section

  1. Access the Article Templates section.
  2. Click Edit (pencil icon) next to the template you want to use.
  3. Click the Create Article From This Template button located at the bottom of the page.
 
 

From the Dashboard

  1. On your Dashboard, click the blue + sign > New Article From Template.
  2. Select the template you want to use, and start creating your article.
 
 

Article Template Examples

Here are a few sample templates you can use or customize based on your needs:

FAQ Template

 

Title: FAQ: [Write the main question here]

Subtitle: Quick answer to: [Repeat the question or summarize the issue]

Body:

**Question:**  
[Restate the question, if needed]

**Answer:**  
[Write the detailed answer here. Be clear and concise.]

**Additional Information:**  
- [Link to related articles or external resources]  
- [Any extra context or examples]
 
 

Step-by-Step Guide Template

Title: How to [Briefly describe the task]

Subtitle: Step-by-step instructions to help you [achieve goal]

Body:

**Overview:**  
[Explain what this guide will help the user do and when to use it.]

**Steps:**  
1. [First step]  
2. [Second step]  
3. [Continue as needed]

**Tips & Warnings:**  
- [Add any helpful advice or common mistakes to avoid]  
- [Include shortcuts or pro tips]
 
 

Product Update / Announcement Template

Title: Product Update: [Feature or change name]

Subtitle: Here's what’s new and how it affects you

Body:

**What’s New:**  
[Describe the feature or update in simple terms]

**Why It Matters:**  
[Explain the benefit or improvement it brings]

**How to Use It:**  
- [Step-by-step instructions or links to relevant articles]

**Release Info:**  
- Released on: [MM/DD/YYYY]  
- Version: [if applicable]
 
 

Troubleshooting Template

Title: Troubleshooting: [Brief description of the issue]

Subtitle: Fix for: [Describe the symptom or error message]

Body:

**Problem:**  
[Describe the issue the user might face]

**Common Causes:**  
- [Cause 1]  
- [Cause 2]  
- [Etc.]

**Solution:**  
1. [Step 1 to fix the problem]  
2. [Step 2, if needed]

**Still stuck?**  
[Add a link to contact support or submit a ticket
 
 

Sales Article Template

Title: Sales Playbook: [Product/Feature/Use Case]

Subtitle: How to pitch, position, and close deals for [product or use case]

Body:

**Overview:**  
[Brief description of what this sales guide is about and when to use it.]

**Ideal Customer Profile:**  
- Industry: [e.g. SaaS, Healthcare, Retail]  
- Role: [e.g. IT Manager, Customer Support Lead]  
- Pain Points: [List 2–3 common problems]

**Key Benefits to Highlight:**  
- [Benefit 1]  
- [Benefit 2]  
- [Benefit 3]

**Suggested Pitch:**  
“Our product helps [type of customer] solve [pain point] by [value prop].”

**Common Objections & Responses:**  
- Objection: “[Price is too high]”  
  Response: “[Explain ROI or compare to alternatives]”

**Resources to Share:**  
- [Link to casIn this article, you’ll learn:udy]  
- [Link to demo or feature overview]
 
 

Marketing Article Template

Title: Campaign Strategy: [Campaign Name or Goal]

Subtitle: Everything you need to know about the [type of campaign] for [product/team]

Body:

**Campaign Overview:**  
[High-level summary: purpose, target audience, expected outcomes]

**Goals & KPIs:**  
- Primary Goal: [e.g. Increase signups by 20%]  
- KPIs:  
  - CTR: [target %]  
  - Conversions: [target number]

**Target Audience:**  
- Segment: [e.g. SMBs in the tech industry]  
- Pain Points: [Short list of challenges]

**Channels & Tactics:**  
- Email: [Brief explanation]  
- Social Media: [What kind of posts and platforms]  
- Paid Ads: [Platform, targeting, creative angle]

**Timeline & Launch Plan:**  
- Prep: [Date range or milestone]  
- Launch: [Date]  
- Wrap-up: [How and when to evaluate success]

**Creative Brief or Assets:**  
- [Link to design files, copy docs, etc.
 
 

Best Practices

  • Start simple: Create one core template first, then expand if different teams or content types need variations.
  • Avoid over-customization: Stick to clean, consistent layouts - too many design changes can confuse readers.
  • Keep branding in mind: Match colors, fonts, and spacing with your company’s brand guidelines.
  • Test before rollout: Preview templates across devices to ensure readability and accessibility.

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