How to Set Email Notifications
Learn how to effectively manage your email notifications
Written by Amanda Stançani
Updated at September 24th, 2025
Managing your email notification preferences in Helpjuice ensures you stay informed about key updates in your knowledge base. This guide provides step-by-step instructions to help you customize your email notifications.
In this article, you’ll learn:
- How to set your email notification preferences
- Available notification options
- Role-based notification access
- Best practices for managing notifications
- Advanced tips for troubleshooting
How to Set Email Notifications
- Click on your Profile Picture
- Go to the Settings Page (if you don't have this option, just click on your name)
- Access Email Notifications in the User Settings section
- Choose Your Notification Preferences:
- Weekly Analytics Email: Receive a summary of your knowledge base’s analytics every week via email.
- Notify About New Published Articles: Receive email notifications when new articles are published.
- Notify Weekly About Changes in Followed Articles: Get a weekly summary of changes made to articles you are following.
- Notify About New Article Feedback: Receive email notifications when new article feedback is submitted.
- Notify About New Article First Readings: Check if you want to receive a notification when new article is read for the first time.
After selecting the notifications you’d like to receive, make sure to click Save Changes to apply them.
Email Notifications per Role
Different user roles in Helpjuice have varying access to email notifications:
Super Admin, Admin, and Collaborator
These roles can receive all available email notifications, including:
- Weekly Analytics Email
- Notify About New Published Articles
- Notify Weekly About Changes in Followed Articles
- Notify About New Article Feedback
- Notify About New Article First Readings
Draft Writer and Internal Viewer
These roles can receive all notifications except the Weekly Analytics Email.
Each user has control over their own email notifications and must manage their preferences individually. Admins cannot enable or disable notifications for other users.
Best Practices
- Regularly Review Preferences: Periodically check and update your notification settings to ensure they align with your current needs.
- Customize Notifications: Select only the notifications that are relevant to you to avoid information overload.
Advanced Tips
- Email Delivery Issues: If you're not receiving notifications, check your spam or junk folder.
- Role Changes: Changes in your user role may affect your notification preferences. Ensure your settings reflect your current role.
- Notification Delays: There might be a slight delay in receiving notifications due to server processing times.