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How to Add, Edit, and Delete Users

Learn how to efficiently manage and modify user accounts.

Updated at November 21st, 2025

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This article explains how to manage users in Helpjuice, including adding new users, editing existing user information, and deleting users.

In this article, you’ll learn:

How to add new users
How to edit individual users
How to delete users

Adding Users

To add a new user to your Helpjuice account:

Navigate to Admin → Users.
Click the Invite User button.
Fill in the required fields:

Name: Enter the user's full name.
Email: Provide the user's email address.
Role: Select the appropriate role for the user (Viewer, Editor, or Admin).
Group(s): Assign the user to one or more groups if needed.

Click Send Invitation.

The invited user will receive an email to set up their password and complete registration.

Editing Users

Editing Users Through the Dashboard

Edit Individual User

Log into your Helpjuice account.
Click on the Users button.
Hover over the user you wish to edit.
Click on the pencil (Edit) button.
Update the necessary information.
Click on the Edit User button to save changes.

Edit Multiple Users

Log into your Helpjuice account.
Click on the Users button.
Select the users you wish to update.
Update the Job Title, User Role, and/or Group.
Click on the Edit User button to confirm changes.

Editing Users Using API v3

To edit a user using the Helpjuice API:

HTTP Method: PUT
URL: https://<your-subdomain>.helpjuice.com/api/v3/users/:id

Replace <your-subdomain> with your Helpjuice subdomain.
Replace :id with the user ID.

Authentication

The API key is required for using API v3 — Learn how to obtain it here.

The API key grants Super Administrator privileges to anyone with access to it. Please be cautious about who you share it with.

Fields

Field	Type	Description
first_name	String	First name of the user
last_name	String	Last name of the user
email	String	Unique email of the user
role_id	String	Role of the user (e.g., superadmin, admin, collaborator, draftwriter, viewer)
group_ids	Array	IDs of the groups where the user should be added

Example Request

1. API Endpoint

PUT https://<your-account>.helpjuice.com/api/v3/users/123

2. Request Body

In the body of the request, you should include the user data you want to update in JSON format. Here is an example of the body:

{
 "user": {
   "first_name": "John",
   "last_name": "Doe",
   "email": "john@doe.com",
   "role_id": "admin",
   "group_ids": [1, 2]
 }
}

Deleting Users

Deleting Individual Users

To delete a user from your Helpjuice account:

Go to Admin → Users.
Find the user you want to remove.
Click the Delete icon (trash can) next to their name.
Confirm deletion in the popup window.

Deleting Multiple Users

Select the users you would like to remove and click on Delete.

The content created by a deleted user will not be lost. When a user is removed from the KB, it's still present to ensure all references to it are valid. In this case, the author will remain as the original one.

You can also delete users via API. Check the Helpjuice API v3 article for more information.

To add a user, please make sure the email address is in lowercase - otherwise the system won’t accept it.