Helpjuice allows you to create internal sections within public articles using Internal Blocks. These blocks enable you to display content to specific users or groups, ensuring that sensitive or internal information is appropriately restricted. By utilizing internal sections, you can maintain a clean and organized public-facing article while providing detailed information to authorized users.

In this article, you’ll learn:

• What Internal Blocks are and how they function
• How to create and configure Internal Blocks
• The difference between Internal and Private Blocks
• Best practices for using internal sections effectively

What Are Internal Sections/Blocks?

Internal Blocks are sections within a public article that are visible only to specific users or groups. They allow you to include content that should not be accessible to all readers, such as internal guidelines, procedures, or sensitive information. By defining who can view these blocks, you can ensure that your public articles remain appropriate for all audiences while still providing necessary information to authorized users.

How to Create an Internal Block

1. Open the Article Editor

• Navigate to the article where you want to add an internal section.

2. Insert an Internal Block

• Click on the Insert Internal Block option in the editor toolbar.

3. Configure the Block

• A Restricted Section will be created. You can choose whether it will be Internal or Private.

Internal Block

These blocks are visible only to internal Helpjuice users. For example, you can have a public article accessible to everyone, but include an internal block that only your Helpjuice users can access.

 

 

Private Block

Private blocks are visible only to specific Helpjuice users or groups. This allows for more granular control over who can view certain content within an article.

 

 

What do Internal Blocks look like? 

End-User View

This depends on your current design and it can be adjusted. Here's an example:

 

 

Best Practices

• Use Internal Blocks for Sensitive Information: Place internal guidelines, procedures, or sensitive information within internal blocks to ensure they are not publicly accessible.
• Define Access Levels Clearly: Clearly define who should have access to internal and private blocks to maintain content security.
• Regularly Review Access Permissions: Periodically review and update access permissions to ensure that only authorized users can view restricted content.
• Maintain Consistency: Ensure that the use of internal and private blocks is consistent across your articles to avoid confusion and maintain a professional appearance.