How to Embed Files into Articles
Add rich content from other platforms to make your articles more informative
Written by Amanda Stançani
Updated at September 23rd, 2025
Embedding external content into your Helpjuice articles allows you to enrich your help content with dynamic material. You can show content hosted elsewhere without forcing users to leave your knowledge base. This guide explains how to embed content safely and effectively using the current editor.
In this article, you’ll learn:
- What kinds of content you can embed
- How to embed content using embed codes or links
- How Helpjuice handles embedded files from different sources
- Common issues you might face
- Best practices for embedding content
What Can Be Embedded
When uploaded or dragged into the article via Files Manager, PDFs will be displayed in an iframe.
Other File Types: Most other types (e.g. Word docs, spreadsheets) will appear as downloadable attachments unless the platform you’re embedding from provides embed support. To embed these, host them somewhere that supplies embed cod
How to Embed Content in an Article
- Get the Embed Code or Link from the platform hosting the content (e.g. YouTube “Share → Embed”, Google Drive, or another service).
- Copy the HTML embed code, or in some cases a shareable link that auto‐embeds (e.g. YouTube link).
- In the Helpjuice editor, click Insert HTML.
- Paste the embed code into the HTML view.
- Save your changes.
How to Get the Embed Code
Embedding Files from Your Computer
If you have the file saved locally, it is not possible to embed it into your articles (except for PDFs). In this case, what you need to do is upload the file to an online platform such as Google Drive or SharePoint and get the embed code provided by the platform you are using.
This process is not managed on the Helpjuice side, and instructions may vary depending on the service you are using, so please refer to the provider's documentation on how to obtain embed codes.
Embedding Files from Google Drive
Please refer to their documentation on how to generate embed codes
https://support.google.com/sites/answer/90569?hl=en
Embedding Files from SharePoint
Please refer to their documentation on how to generate embed codes
Embedding Files from Other Platforms
Please take a look at the documentation of the platform of your choice or contact their support team to get assistance with embed codes.
Common Issues & Constraints
- Permissions & Visibility: Because Helpjuice does not host or control externally embedded content, if the content has restricted permissions you may see errors or blank frames. Adjust settings in the host platform.
- File Hosting: If the embed requires the file to be publicly accessible (or accessible by your KB readers), ensure the host sharing settings allow it.
- Embed Code Validity: Broken or malformed embed code will result in content not showing correctly. Double-check that code is complete.
- Size or Performance: Embeds can slow page load or cause layout issues; test the article after embedding.
Best Practices
- Use trusted platforms for hosting embedded content (e.g. YouTube, Vimeo, Google Drive).
- Always preview after embedding to see how it looks in live article view.
- For documents or large content, consider linking as an attachment if embedding might be heavy or slow.