Articles in Helpjuice are the core way to organize and share knowledge. You can create new content, keep it in draft until ready, publish it for your users, or unpublish it later if needed.

In this article, you’ll learn:

• How to create a new article
• How draft articles work
• How to publish a draft
• How to unpublish an article
• Troubleshooting publishing issues 

Creating an Article

1. Log Into Helpjuice
2. Click on + in the side panel or click on New Article + in the upper right corner of your Dashboard
3. That's it! You can start writing content

Publishing an Article

If you want to publish the content, all you have to do is click on the Publish button and the article will be available to your users. To view the published version, simply click on the View Published button on the top-right of the page.

Troubleshooting Publishing Issues

If you are experiencing issues with publishing your article, it might be caused due to a duplicate slug which causes redirection issues. 

For example, if you click Publish, see the page load, but the article status remains Draft, this is likely due to a duplicate slug.

Unpublishing an Article

If you no longer want the article to be published and want to remove it from the public view, you can simply click the Draft & Unpublish button!

Article States

No Tags

If there are no tags displayed next to the article name on your dashboard, it means the content is Published and end-users can see it. 

Having a Published article doesn't mean the content is Public. It just means there's content available on the end-user view and users will be able to see it according to the Accessibility set. Learn more about Accessibility on Overview: Accessibility 

 

 

 

Draft Tag

If a Draft tag is displayed next to the article name on your dashboard, it means there's Published content, but new edits were made to the article and those new edits are not live. That's why the end-user view will show a different content than the article editor.

Those new edits are not indexed by search engines until you publish the article.

 

 

Draft & Unpublished Tags

If the Draft and Unpublished tags are displayed next to the article, it means the content is not available on the end-user view.

This article won't be indexed by search engines until it gets published.

 

 

Best Practices

• Use clear titles for articles to avoid slug duplication.
• Keep drafts organized and review them before publishing.
• Preview articles before making them live to ensure proper formatting and content.