User roles in Helpjuice determine what your team members can see and do within your Knowledge Base. Setting them up properly ensures that your content is secure, well-managed, and easy to maintain.

In this article, you’ll learn:

• The four default roles and what they mean
• How to create a new custom role
• How to edit or delete a role
• How to assign roles to users
• Best practices for managing roles

Default User Roles

Helpjuice provides five user roles, each designed to maintain your Knowledge Base efficiently:

• Super Administrator – Has access to everything, including private content.
• Administrator – Can manage customization, analytics, content, users, and all other administrative options.
• Collaborator – Can create, edit, and publish articles.
• Draft Writer – Can create and edit articles, but cannot publish them.
• Internal Viewer – Can only view content.

Assigning Roles to Users

New Users

1. Log into Helpjuice.
2. Go to the Users page.
3. Click Add New User.
4. Fill in the user's details and select their User Role.
5. Click Add New User to save.

 

 

Existing Users

1. Log into Helpjuice.
2. Go to the Users page.
3. Hover over the user you want to update.
4. Click the Edit icon.
5. Select the new User Role.
6. Click Edit User to save changes.

 

 

Permissions by User Role

Best Practices 

• Limit Super Admin access to only the most trusted team members.
• Assign the least privilege necessary – use Internal Viewer for read-only users.
• Regularly review roles to ensure users have appropriate access.
• Use Collaborator and Draft Writer wisely to control who can publish content.