Reordering questions and categories helps you keep important content at the top of your knowledge base, making it easier for users to find what they need. With Helpjuice, you can quickly rearrange items from your dashboard using a simple drag-and-drop tool.

In this article, you’ll learn:

• How to reorder questions and categories from the dashboard
• Requirements for using the reorder feature
• Limitations when dragging categories and articles
• Troubleshooting tips if the reorder option isn’t visible

How to Reorder Content

1. Log Into Helpjuice.
2. On your Dashboard, hover over the content you would like to move.
3. Click onand drag up or down to the appropriate spot.

If you’d like a question to appear first, drag it all the way to the top of the list. Helpjuice will update the order automatically.

Requirements and Limitations

You must sort by Position in the dashboard to use the drag-and-drop reorder feature.

By default, you cannot drag an article on top of a category.If you’d like this behavior, it can be implemented via frontend code customization. See How To Submit Customization Requests.

Troubleshooting: Reorder Option Not Visible

If you don’t see the drag icon:

• Clear your cache and cookies, then refresh your browser.
• Ensure your dashboard is sorted by Position, not another column.

Best Practices

• Keep your most-viewed or most-asked questions near the top for faster access.
• Group related categories together so users can browse logically.