Adding icons to categories improves navigation and gives your knowledge base a more polished look. In Helpjuice, you can use the Icon Picker or upload a custom icon for a tailored experience.

In this article, you’ll learn:

• How to add or change category icons
• Recommended format and size for custom icons
• How to troubleshoot issues when icons don’t display

Uploading Icons

You have two options to add icons to your categories: using the Icon Picker or uploading a Custom Image.

Icon Picker

1. Click on New Category + or edit an existing category.
2. Next to the Category name, click on the gray folder icon.
3. Choose an icon from the Icon Picker.

 

 

Custom Image

1. Similarly, click on New Category + or edit an existing category.
2. Next to the Category name, click on the gray folder icon.
3. Upload a custom image from your computer.

If you upload a custom icon, it will take priority over the Icon Picker selection. Removing the custom icon will revert to the chosen default icon

 

 

 

Custom Image Format and Size

For best results, use:

• Format: .png
• Size: 96 x 96 pixels

Troubleshooting: Icons Not Displayed

Some knowledge base themes may hide icons by default.

This is fully customizable via theme settings. Contact support@helpjuice.com or Submit a Customization Request. 

Best Practices

• Use simple, recognizable icons for clarity.
• Keep icon sizes consistent across categories.
• Prefer lightweight .png files for faster loading.
• Test your theme to ensure icons display correctly.